24/7 Service Desk based in Australia
Supporting over 4000 sites, our service desk can provide support how and where you need it. Onsite and remote, we do what it takes to support your organisation.
Comprehensive ticketing tool with workflows and SLA measurement and management. Use our client portal, or have regular meetings with our team to ensure you’re getting the support you need.
Complete monitoring service available means that we’re onto problems before your organisation is impacted.
Best Practice Processes
Our Service Desk processes are built around the ITIL principles of problem, incident and change management. Service Levels are determined by ticket severity and we resolve issues accordingly.